Collect from a Parcel Locker
Save time by collecting or sending your parcel at a free 24/7 Parcel Locker.1 Available at 800+ convenient locations nationwide.
Save time with a Parcel Locker
If you have a free MyPost account, you can pick up a parcel, collect a missed delivery, or return a parcel, anytime, using a free 24/7 Parcel Locker. Available at 800+ convenient locations nationwide. In your MyPost account, just choose the most convenient Parcel Locker location and collect your parcel when it suits, within 2 business days.
Free to use when sending and receiving parcels with Australia Post
Accessible 24/7 so you can send eligible prepaid parcels outside of business hours
Available in 800+ locations near Post Offices, supermarkets and train stations
Ideal for returning online shopping parcels
A safe and secure method of sending and receiving parcels
Ideal for parcels up to 16kg and no larger than 35 x 44 x 61cm
It’s free, easy and convenient to collect your parcel from a Parcel Locker. Many leading retailers are now adding the option for you to select a Parcel Locker from a map or list at checkout, making it even easier.
1. Choose a Parcel Locker
Download the AusPost app and log in or sign up to MyPost, then add a Parcel Locker location convenient to you.
Once you’ve verified your identity, your Parcel Locker address is ready to use.
2. Shop online
At an online checkout, enter the Parcel Locker as your delivery address.
This is the personalised address that can be copied from your saved Parcel Locker addresses.
3. Collect your parcel
You’ll be notified once your parcel arrives.
Use the access code provided to collect it any time within the next 2 business days, otherwise it will be held at the nearest Post Office for 10 business days.2
More ways to use a Parcel Locker
Collect a missed delivery
If you’re not home to sign for a delivery and there isn't a safe place to leave it,3 we’ll take it to the nearest Post Office or Parcel Locker.
Return a parcel
Return your eligible prepaid parcels3 anytime with a Parcel Locker, available at 800+ handy locations.
Send a prepaid parcel
Jump the queue and use a Parcel Locker to send eligible parcels4 using just your mobile phone.
Host a Parcel Locker on your premises
Install a Parcel Locker at zero cost on your residential, business or commercial premises, for secure and convenient parcel collection and sending.
1 Terms and conditions apply. Collection time limits apply. Items must be lodged with Australia Post to be delivered into the Parcel Locker. You have 2 business days to collect your parcel once it has arrived at a Parcel Locker. Parcel Lockers accept parcels up to 16kg and no larger than 35cm x 44cm x 61cm in size. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted.
Parcel Locker sending may be unavailable if all Parcel Lockers are full (which may occur during peak times). Please refer to the full terms and conditions (PDF 396kB) for further details.
2 If your parcel isn’t collected within this timeframe, it will be removed and transferred to the nearest Australia Post facility offering parcel collection during business hours. You’ll receive a notification with details of the new location and collection times, and you’ll have 10 business days to pick up your parcel.
3 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.
4 Terms and conditions (PDF 396kB) apply. Parcels must be appropriately packed in either a prepaid satchel or a prepaid mailing box, or in a parcel with a paid postage label. Parcels must be under 16kg and no larger than 35 x 44 x 61cm in size. Letters and standard mail are not accepted. The Express Post guarantee does not apply to parcels sent using a Parcel Locker.
Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on. Read our terms and conditions (PDF 396kB) for more details.
