Returning a parcel

With 20,000+ drop-off locations across Australia, including Post Offices, free 24/7 Parcel Lockers and street posting boxes, you’ll find a location that suits your schedule.

Prepare your parcel for return

1. Retailer's return policy

Read any provided instructions, or check your retailer’s website for their return policy.

If your item meets their requirements, you can prepare your parcel.

2. Pack and label your item

Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one.

If not, you can purchase packaging and pay for postage online with a free MyPost account, or at your local Post Office.

3. Drop off your parcel

Choose from 20,000+ convenient drop-off locations around Australia, including Post Offices, free 24/7 Parcel Lockers and street posting boxes.

You can access 15,000+ of these locations 24/7.

Choose a drop-off location

With 20,000+ drop-off locations around Australia, you’ll find a convenient location to drop off your parcel.

Find your nearest drop-off location

Post Offices

  • 4,100+ Post Offices across Australia
  • Maximum weight is 22kg and maximum length is 105cm
  • Parcel scanned when dropped off and receipt provided

Street posting boxes

  • 15,000+ street post boxes across Australia
  • Maximum weight is 7kg and maximum length is 35cm
  • Tracking provided if you use one of our prepaid satchels, or print an online postage label with a free MyPost account.

24/7 free Parcel Lockers

  • 800+ free 24/7 Parcel Locker locations across Australia
  • Maximum weight is 16kg and maximum length is 50cm
  • Parcel scanned when dropped off and confirmation email sent

Return a parcel with a free 24/7 Parcel Locker

Send your eligible prepaid parcels1 with an easy-to-use, free 24/7 Parcel Locker. You’ll need your mobile phone so you can receive a verification code to return or send your parcel.

Learn more

1 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or mailing box, or a satchel with a postage label. Parcels must be under 16kg and no larger than 35 x 44 x 61cm in size. Letters and standard mail are not accepted. Express Post guarantee does not apply to parcels sent using a Parcel Locker. Please refer to the full terms and conditions for further details.