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Stay informed about disruptions and service updates

  • Domestic delivery disruptions

    View current delays, disruptions and service updates affecting deliveries within Australia.

  • International delivery disruptions

    View delays, disruptions and service updates affecting international deliveries.

  • Post Office and retail updates

    Find updates for our Post Offices, retail outlets and Online Shop, including product recalls, safety notices and returns.

  • Pricing updates

    Learn about price changes for our mail and delivery services.

Recent disruptions and updates

Learn about current delays, disruptions and service updates impacting our services.  

2 April 2026 | Post Office and retail updates

Changes to Australia Post Travel Platinum Mastercard Product Disclosure Statement (PDS)

Important changes are being made to the Australia Post Travel Platinum Mastercard Product Disclosure Statement (PDS) effective from 23 April 2026. 

View Notice of Changes

 1 April 2026 | Post Office and retail updates

Australia Post Digital iD™ App closing - effective 1 May 2026

From Friday 1 May 2026 the Australia Post Digital iD™ App will be closed. Customers will no longer be able to use the app for verification or proof of age purposes (online or in-person). This includes the Digital Keypass.

Learn more

1 April 2026 | Domestic service updates

Delivery delays: truck fire in Western Australia

On 16 March, a third-party truck caught fire in Western Australia while travelling from Sydney to Perth. The driver is safe, but unfortunately all parcels on board were damaged and could not be safely recovered.

We are working to contact affected senders directly to advise them of the incident. If you sent a parcel and haven’t heard from us, please call 13 76 78. 

 If you were expecting to receive a parcel, please contact the sender first, as they are best placed to assist you with available options. If you need further help, visit help and support or call us on 13 76 78. 

Stay updated on your deliveries

Easily manage deliveries with the AusPost app. 

  • Track all your parcels in one place, get expected delivery date and see when we’ve got your parcel1. 
  • Choose to redirect your parcel or have it left in a safe place2.  
  • Manage your notification preferences. 
  • View photographic proof of safe or attempted delivery.
  • Scan the app’s QR code to collect missed deliveries.
  • Easily access your MyPost and MyPost Business accounts.

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Help and support

Find answers to frequently asked questions, report a missing or late item, or get business support. 

1 Expected delivery dates are included in the tracking information provided for deliveries within Australia. Dates can only be calculated once we’ve received the item from the sender. If the delivery postcode hasn’t been entered into our system, you’ll often be able to calculate expected delivery dates by entering the postcode when viewing the item on our tracking tool. Any dates for delivery are a guide only.

2 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location. 

The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.