PO Box Plus
Upgrade to PO Box Plus to have up 50 parcels per year delivered to your PO Box from other carriers. Apply in person at a participating Post Office or online via your MyPost account.
Benefits of a PO Box or Private Bag
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Safely store parcels and letters for up to 30 days.
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Access your PO Box 24/7 for your convenience.1
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Collect large parcels from a PO Box red door.2
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Keep your home address private.
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Keep the same address even when you move.
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Get parcels delivered from all carriers using PO Box Plus.
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Receive mail delivery notifications with Mail2Day.
How to apply for a PO Box or Private Bag
If you have a MyPost account you can apply online. If you’re not a MyPost customer, you can easily sign up for a free account. In your account, follow the link to ‘Collection Points’ at the top of the page and select ‘New PO Box’ from the ‘Add collection point’ menu.
Download and complete the application form (PDF 4.13MB) or ask for one at a participating Post Office. You’ll need to provide your driver licence to confirm your name, address and signature. If you don’t have a driver licence you’ll need to provide two forms of identification from the list below.
- Passport
- Credit Card
- EFTPOS Card
- Government Concession Card
- Utilities account (gas, electricity, telephone or water bill)
- Rate notice
- Bank statement
Fees and charges
PO Boxes and Private Bags can be leased for up to one year and then renewed annually. Our pro rata pricing runs from 1 April until 31 March the following year. A discount applies on an annual lease if the annual renewal is paid by 31 March each year (non-business customers only).
For new leases, an establishment fee is applicable, plus the balance of the annual pro rata price, depending on what month the lease begins. The pro rata charge for each month is one twelfth of the annual fee. Any lease that starts in February or March will include charges for a full year in addition to pro rata fees.
Annual fees: 1 April - 31 March
| PO Box size | Standard | Specified locations3 | Reduced rate4 |
|---|---|---|---|
| Small 90mm x 130mm | $170 | $267 | $58 |
| Medium 135mm x 130mm | $254 | $397 | $87 |
| A4 275mm x 85mm | $335 | $529 | N/A |
| Large 275mm x 130mm | $406 | $651 | $122 |
| Jumbo 275mm x 270mm | $781 | $1,239 | N/A |
| Bag/tray with PO Box (plus PO Box fee) | $447 | $600 | $144 |
You can lease a Private Bag at two different prices, depending on how many deliveries you receive each week.
Annual fees: 1 April – 31 March
| Deliveries each week | Annual lease price |
|---|---|
| 1-3 | $156 |
| 4 or more | $287 |
When you take out a lease, you will need to purchase two mail bags for your Private Bag mail collection. One bag is for you to leave at your local Post Office for mail collection. When you collect the full mail bag to take home, you can swap it with the second empty bag.
Private Bag mail bags (one-off charge)
| Size | Dimensions | Price |
|---|---|---|
| Small | 760mm x 460mm | $56 (single bag) |
| Large | 900mm x 740mm | $66 (single bag) |
- Establishment fee: $27 (includes 2 keys)
- New lock: $34
- Extra keys: $16 per key
- Cancelling your PO Box or Private Bag: $37 (unused service fees exceeding $37 are refunded)
- Reactivation fee: $32. Applies if you wish to re-lease your cancelled PO Box or Private Bag. You can reactivate your service between 1 and 31 May, provided your previous box or bag hasn't been leased to someone else.
Other PO Box services
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Mail2Day notifications
With our free Mail2Day service, we notify you by email when you have mail in your PO Box.
Choose this option on the application form (PDF 4.13MB) or online via your MyPost account.
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Free 12-month PO Box
If you’ve been impacted by family and domestic violence within Australia, you may be eligible for a free PO Box for 12 months at a participating Post Office.
Free 6-month mail redirection for first time PO Box users
Lodge a mail redirection application in-store when you collect your PO Box keys and receive 6 months mail redirection for free.5
Important information
Renewal invoices are sent out in February each year. You can pay for up to 5 years in advance online or in person at a Post Office.
Renew online
- Pay with your credit card. Enter your invoice number and follow the prompts.
- Pay via your MyPost account with a credit card. Log in to your account and click 'alternative addresses'.
- Pay with your credit card or Paypal account using Post Billpay, using biller code 0060. Renewals cannot be paid through BPAY.
Renew in person at a participating Post Office.
Renew over the phone with a credit card on 13 18 16.
If your parcel is too big to fit in your PO Box we’ll put it in one of our red door PO Boxes and leave the key in your PO Box.2
If the red door service isn’t available, we’ll leave a card in your PO Box advising collection from the counter at your Post Office.
PO Box Plus gives you a unique mailing address so you can receive all your parcels at your PO Box, including up to 50 parcels per year from third-party carriers, not just Australia Post or StarTrack.6 After 50 third-party parcels have been delivered, a $3 fee per parcel applies, payable on collection.
PO Box Plus is available at participating Post Offices to personal customers only.
Upgrade online with a free MyPost account or apply in person at a participating Post Office.
Supporting those impacted by family and domestic violence
If you’ve been impacted by family and domestic violence within Australia, you may be eligible for a free PO Box for 12 months at a participating Post Office.
Apply in person at a participating Post Office with a completed PO Box application form (4.13MB). Forms are also available at the Post Office.
If you have access to email you can opt into our Mail2Day service, so we can notify you when an item is ready for collection.
Once approved, you will receive free access to a PO Box for 12 months. After 12 months, you can choose to continue to access the PO Box service as a paid service.
Supporting the homeless and disadvantaged with free PO Boxes in Sydney and Adelaide
If you’re experiencing homelessness or disadvantage in Sydney or Adelaide, you may be eligible for a free PO Box for 12 months at a participating Post Office.
How to apply
Sydney: Apply in person at a participating Post Office with a letter of introduction from the St Vincent de Paul Society (Vinnies).
Adelaide: Apply in person at any participating Post Office. Please bring a letter of referral from Toward Home Resolve at The Salvation Army.
Visit or contact them at:
277 Pirie Street, Adelaide
resolve@salvation.org.au
0438 555 946
Participating Post Office locations in Sydney
- Australia Square: 264a-278 George Street, Sydney
- Darlinghurst: 1/1-19 Oxford Street, Darlinghurst
- Haymarket: Shop 13, 477 Pitt Street, Sydney
- Potts Point: 50-58 Macleay Street, Elizabeth Bay
- QVB: 44 Market Street, Sydney
- Royal Exchange: 38-40 Pitt Street, Sydney
- Strawberry Hills: 219-241 Cleveland Street, Redfern
- World Square: Shop 1048, 644 George Street, Sydney
Participating Post Office locations in Adelaide
- Adelaide GPO Post Shop: 2–10 Franklin Street, Adelaide
- Adelaide Rundle Mall Post Shop: 59 City Cross Arcade, Adelaide
- Adelaide Business Centre: Shop 1/216 Gouger Street, Adelaide
- Adelaide Halifax Street Post Shop: 252–254 Halifax Street, Adelaide
Need more information?
Visit your local Post Office or call 13 POST (13 76 78).
The 24/7 PO Box Parcel Lockers trial has now concluded.
Until further notice, the service will continue to be provided to eligible customers at no charge.
View terms and conditions.
Are you a business customer?
Find information on business PO Boxes and Locked Bag services.
<Frequently asked questions placeholder>
1 Check at your PO Box location as access times vary.
2 Red door boxes are available at participating Post Offices. Parcel delivery via red doors is subject to size and availability restrictions. If your parcel can’t be delivered using a red door box you’ll receive a card or digital notification advising collection from the counter at the Post Office. Fees and charges may apply to carriers other than Australia Post and StarTrack to deliver parcels to PO Box services. Carriers may pass this cost on to customers.
3 Specified pricing is for CBD locations, or PO Box locations in high demand. Applies to PO Box services in Canberra, Hobart and Darwin GPOs and certain Post Offices as determined by Australia Post.
4 Excludes persons residing on houseboats, water/sea vessels or on a private road such as a caravan park, gated community, retirement village or defence force barracks. Only available for customers where Australia Post doesn't deliver to their residential or business address, and each non-delivery address is eligible for one reduced rate PO Box or Private Bag at the nearest Post Office. Assessment can take up to seven days. Customers may be changed to full rate if delivery circumstances change.
5 Free 6-month mail redirection for new leases from your street address to your new PO Box, not from one PO Box to another PO Box. Lodge your mail redirection application in store when you collect your new PO Box keys.
6 Fees and charges may apply to carriers other than Australia Post and StarTrack to deliver parcels to PO Box services. Carriers may pass this cost on to customers. Size and weight limits apply.