Mail redirection
If you’re moving, our mail redirection service ensures your letters and parcels move with you.
How it works
If you’re going away or moving within Australia or overseas1, we can manage your letters and parcels with our mail redirection and mail hold services.
Depending on the service, you can apply to extend, alter or cancel your existing mail redirection or mail hold service online, over the phone or at the Post Office.
For business customers, view our mail redirection and mail hold services for business.
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Mail hold
We can hold your letters and parcels and deliver them when you return.
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Update your service
Depending on the service, you can apply to extend, alter or cancel your existing mail redirection or mail hold service online, over the phone or at the Post Office.
Proof of identity
You must prove your identity when applying for a mail redirection or mail hold service. For a concession service, you must also provide a concession card (if eligible).
Personal and concession service
Applying online
Provide one of the following identity documents:
- Australian driver licence
- Australian passport
- Foreign passport with Australian visa
- Australian birth certificate
- Australian citizenship certificate
- ImmiCard
If you are eligible and applying for concession service, you must also provide one of these concession cards:
- Commonwealth Seniors Health Card
- Health Care Card (all types)
- Pensioner Concession Card
- Department of Veterans' Affairs Card
- MyPost Concession Card
- Norfolk Island Social Services Card
- Veterans' Repatriation Health Card
Applying at the Post Office
Option 1. Provide one of the following identity documents:
- Australian driver licence
- Australian passport
- Foreign passport with Australian visa
- Australian birth certificate
- Australian citizenship certificate
- ImmiCard
OR
Option 2. Provide two documents - one from each category below:
- A document with your name and Australian residential address (like a utility notice), and
- A document with your signature (e.g. a Keypass or Statutory Declaration)
If you are eligible and applying for concession service, you must also provide one of these concession cards:
- Commonwealth Seniors Health Card
- Health Care Card (all types)
- Pensioner Concession Card
- Department of Veterans' Affairs Card
- MyPost Concession Card
- Norfolk Island Social Services Card
- Veterans' Repatriation Health Card
Home Office service
You must apply at a Post Office with photo ID showing your residential mailing address, and the relevant document:
- Home office: a business certificate statement or tax statement
- Trust (individual or company trust): a trust statement with your residential mailing address
- Self-Managed Super Fund: an SMSF statement with your residential mailing address.
For assistance with our mail redirection and mail hold services, including adding names to a service, fixing a spelling mistake or reporting a problem you can:
- visit your local Post Office
- view Help and support
- complete an online enquiry form, if you have a MyPost acount
- call 1300 739 826.
To extend your mail redirection online or at a Post Office, you'll need your 9-digit customer reference number.
You can find this number on:
- Your original receipt, confirmation or extension letter
- Your MyPost dashboard (if you used the same email address for your mail service and MyPost account).
The extension to your service can take up to 3 business days. Your extension letter includes a pay by date. If you miss the pay by date, you’ll need to take out a new service, rather than extend.
You can call us on 13 76 78 if you want to remove your mail redirection service from your dashboard.
Mail redirection price
| Redirection to | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia |
$38.50 |
$77 |
$115.50 |
$192.50 |
| International |
$77 |
$154 |
$231 |
$385 |
Mail hold price
| First week | Additional weeks |
|---|---|
$29.20 |
$6.80 |
To extend your concession mail redirection, you can apply online or at the Post Office.
To extend your concession mail hold, you can only apply in person at the Post Office.
Concession mail redirection price
| Redirection to | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia |
$23.10 |
$46.20 |
$69.30 |
$115.50 |
| International |
$46.20 |
$92.40 |
$138.60 |
$231 |
Concession mail hold price
| First week | Additional weeks |
|---|---|
| $17.50 | $4.00 |
To extend your home office mail redirection or mail hold, you can only apply in person at the Post Office.
Home office mail redirection price
| Redirection to | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia |
$77 |
$192.50 |
$385 |
$770 |
| International |
$154 |
$385 |
$770 |
$1,540 |
Home office mail hold price
| Flat monthly fee | |
|---|---|
| $75 |
Complete the Alter or Cancel form (PDF 1.3Mb) and take it to the nearest Post Office with the original application and receipt, and proof of identity to:
- add or remove names - you can also call 13 76 78 to add names
- change the start or end date of your service
- change an address
- cancel your service
You must complete both pages of the form as one will be for your records.
Have someone else change your service
If you’re overseas, or can’t get to a Post Office, you can nominate someone else to fill in and take the completed Alter or Cancel form (PDF 1.3Mb) to the Post Office on your behalf. They’ll need to provide proof of identity and written authority from you (the original applicant listed) that includes:
- date
- customer reference number (from the original application)
- reason for authority
- name and signature of the person changing your service on your behalf
- your name and signature
Refunds
If you decide to cancel your mail redirection or mail hold service, you may be entitled to a refund.
To request a refund, please submit an Alter or Cancel form (PDF 1.3Mb) in person at your nearest Post Office. You’ll also need to show:
- the original retail application and receipt, or the tax invoice email, and
- Proof of Identity
Collect your parcels and letters from a PO Box
A PO Box is a safe, secure and permanent delivery option. Choose from a range of sizes and service lengths for all your mail.
Are you a business customer?
Read the mail redirection and mail hold terms and conditions and how we're protecting your privacy.
1 You must apply for International mail redirection at the Post Office. Some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post and items which require customs documentation. We are not able to redirect mail from an overseas address to an Australian address. Please refer to the local postal service in the country you would like your mail redirected from.