Without logging in
Easily track your deliveries without an account or logging in. All you need is a tracking number.
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With a free MyPost account
Keep track of all your deliveries in one place. We automatically add parcels to your account if we have the information required.
Easily manage deliveries with the AusPost app
Download the AusPost app to track, manage and collect your deliveries.
Scan the QR code or tap the buttons below to download the AusPost app.
Track your item
To track your item immediately, all you need is a tracking number.
Tracking delivery status
The tracking status of your item may not change quickly as there are a number of steps before delivery. For example, 'it's on its way' means your parcel has been posted by the sender, processed by us and is moving through our sorting facilities. Depending on how far your parcel needs to travel to be delivered, and the time of the year, the tracking status may be 'it's on its way' for a while.
Attempted delivery photo now available
Customers have told us that accurate and timely updates are a key part of a great delivery experience. And so, we’re now providing photo confirmation of an attempted delivery.
To see the photo, log in to the AusPost app, open the tracking for your parcel and click on View the attempted delivery photo. You can also request to view the photo by calling us or visiting a Post Office.
To opt out of attempted delivery photos, please call us on 13 POST (13 76 78).
Parcels may be delivered via another state
Our largest parcel processing centres are in Redbank QLD, Chullora NSW and Sunshine West VIC. We route our interstate parcels through one of these three facilities, which are capable of faster sorting and processing. For example, a regular parcel lodged in QLD destined for SA may be processed through our mechanised facility in Victoria.
This allows us to take advantage of the best sorting capabilities within our processing network to deliver your item as expected.
Lost or late items
Most items generally arrive within 5 business days of their expected delivery date.1 If your item hasn’t arrived, you can view information on lost, late and damaged items, and if you’re entitled to compensation.
Frequently asked questions
Terms and conditions apply. View AusPost app for more details.
1 While we endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in our delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting. See delivery times for specific routes and read about disruptions and updates to our services.