Free secure tracking and collection in one app
The AusPost app is a free, easy way for you to track and control your deliveries, all from your mobile device.
Track everything in one place
See all your parcel updates automatically without having to check emails or tracking numbers1.
Set delivery preferences
Choose a safe place2, redirect in transit3 and get estimated delivery times.
Get instant, reliable updates
Receive legitimate alerts, proof of delivery and accurate delivery windows.4
Benefits for you
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- More collection points
Access our 4800+ collection points nationwide, including free 24/7 Parcel Lockers and Post Offices, to receive parcels where and whenever you want.
- More collection points
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- More control
Set delivery preferences such as redirection even while in transit, and request for parcels to be left in a safe location if they’re not home.
- More control
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- More control
Set delivery preferences such as redirection even while in transit, and request for parcels to be left in a safe location if they’re not home.
- More control
Benefits for businesses
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- Improved NPS
Businesses promoting the app see an average increase of 6 points.
- Improved NPS
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- Increase customer satisfaction
A better delivery experience means greater likelihood of repeat purchases.
- Increase customer satisfaction
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- Reduced customer calls
Fewer customer enquiries about deliveries.
- Reduced customer calls
Proof of delivery
View photographic proof of safe or attempted delivery.
Send a friend
Let someone else collect your parcels on your behalf.
Collection QR code
Scan the app’s QR code to collect missed deliveries (instead of a physical card5).
Access multiple services
Access MyPost and MyPostBusines accounts and pay eligible bills with PostBill Pay.
Start using the AusPost app
Download the app from the App Store or Google Play on your smartphone, tablet or smartwatch, then log in or sign up for a free MyPost account to get started.
See what our customers have to say
1 The shipping information provided by the sender of your parcel must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Learn more about parcel matching.
2 Terms and conditions apply. The service is only available for deliveries to an address that is accessible and to a requested delivery location where it is safe to leave parcels. Parcels that do not require a signature will be left in a place our delivery drivers deem to be safe. Learn more about leaving a parcel in a safe place.
3 Our redirect a parcel in transit service is only available for parcels in transit that have been addressed to a street address, and when the sender has included your registered email address or mobile number. Redirecting your parcel in transit may be unavailable for a few reasons including: the sender has provided your residential or postal address but not your email or mobile number; the sender has opted out of allowing redirect requests; it was originally addressed to a Parcel Locker, Post Office or PO Box; our tracking system doesn’t have the information to support redirecting; or it’s too late to request redirecting as it's on board for delivery.
If your parcel is ineligible to be redirected, it will be delivered to the original address, and you’ll be notified that your request was unsuccessful.
Changing your delivery address may result in a delay in delivery, depending on the location.
4 Notifications are sent when the driver loads your item onto their vehicle for delivery that day. You may also receive an SMS that lets you know a 2-hour time window for delivery that day and/or if the postie's been delayed. Learn more about tracking notifications.
5 Physical cards are still left by our posties if your parcels can’t be matched.
The notifications are fantastic, I know when my goods have been sent, when they’re due to arrive, and, when they have arrived.