Help & support

Access tools such as My Self Service, Learning & Development, Post Perks and Jobs.

1. 'Go to the OurPost Dashboard

A Welcome to Australia Post Office365 page will appear. You will need to enter your username / email address where it says "Email Address, Phone Number of Skype”, click next.

• Tip: Your username will generally look like firstname.lastname@auspost.com.au, firstname.lastname@startrack.com.au or firstname.lastname@apgteam.com.au 
• Tip: Your user name is only an active email address if you require it for your role

2. The Australia Post login page

You'll be taken to this page where your username should appear and you'll be asked for your password. 

This is your existing password you already use to access My Self Service or a corporate device. If you were provided a temporary password, combine the 6 characters with your date of birth in dd-mm-yyyy format: e.g. jJR$om01-03-1989.

3. Temporary passwords

If you entered a temporary password, you'll be ask to create a new one by:

a) Re-enter your temporary password in "Old password" field

b) Create a new password in the "New password" field. Your password must be at least 10 characters, and it must contain characters from three of the following four categories - uppercase letters, lowercase letters, numbers, symbols.

c) Confirm your new password field

4. Logging in from an external connection

If you are logging into your Dashboard from outside of the Australia Post network (e.g. from home or your mobile device), you will be asked for more information for security, including:

a) If you select "Authentication phone" (e.g.: text to mobile), enter your mobile phone number (without the ‘0’) and select "Send me a code by text message". You'll receive your 6 digit code via text message which you will be required to enter for verification

Or;

b) If you select "Mobile app", the "configure mobile app" screen will appear asking you to download the app to your mobile device. Once you have the app open:

• Select Add account and select Work account
• Return to configure mobile app screen if you are signing into your account:
  • via a computer, scan the image; or 
  • via a mobile device, enter the 9 digit code and the web address provided under the image (the address cannot be copied, it needs to be typed in)
• When asked how you want to be contacted, click either "Notifications" or "Verification Code" and click set up 
• You should see a 6 digit code in the Mobile app with a notification asking Approve the sign-in. Select "Approve"
• You will asked to provide your mobile phone number should you lose access to app. 

5. Additional verification

Once you've set up the additional verification, you can select the option of staying signed in to save time each time you're asked.

6. Your OurPost Dashboard

You’ll now be logged into your OurPost Dashboard where you’ll find tools that are relevant to you and your role. To benefit from longer session times and much less frequent requirements to re-authenticate, Download Microsoft Teams.

To register for self-service password reset please follow the steps in the video or written steps below:

To setup up Self Service Password Reset you will need:

• A smartphone
• The Microsoft Authenticator app installed on your smartphone. This can be downloaded from the Apple App Store or Google Play Store

• The next time you try to access your OurPost dashboard or Australia Post online applications you may be presented with the “More information required” screen. Select “Next”
• You will be prompted to install the Microsoft Authenticator app on your smartphone. If you have already installed the app, select “Next”
• On the “Set up your account” screen, select “Next”
• Open the Authenticator app on your phone and, if prompted, select “I agree” on the privacy statement.
• Select “Scan a QR code.”
• If prompted regarding a backup, select “Continue” If prompted to allow access to your camera, select “OK”
• Using the Authenticator app on your mobile phone, scan the QR code displayed on the computer screen
• Select “Allow” on your phone if prompted to be sent notifications.
• Click “Next” on the computer screen
• An approval notification will be sent to your phone. When received, select “Approve”
• You will receive confirmation that the notification has been approved. Click “Next” on the computer screen
• Enter your mobile phone number. Be sure to select the correct Country and select “Next”
• You will receive a six-digit code via SMS. Type this code into the “Enter Code” field and select “Next”
• You will receive confirmation that the SMS has been verified. Click “Next”
• Congratulations! You have now registered for self-service password reset. Select “Done”

Self Service Password Reset (SSPR) FAQs

When should I use SSPR?

You should only use SSPR if you have forgotten your password. It should not be used to reset your password if it is expiring and needs to be changed.

Can I use SSPR if I don’t have a smartphone?

SSPR requires the use of the Microsoft Authenticator app. Without a smartphone an app cannot be installed and SSPR will not be available for you to use.

Is registration compulsory?

Registration is not compulsory but highly encouraged!

Can I reset all my passwords via SSPR?

No, you can only reset the password of your primary login account. This is the account you use to access ourpost or complete training. SSPR cannot be used to reset secondary accounts such as EIS or ADM accounts.

Why are Australia Post enabling this feature?

Using SSPR is a faster and more secure method to reset a forgotten password. After verifying your identity via the Microsoft Authenticator app and an SMS, the password reset can be fulfilled quickly. SSPR also has built in security features to protect it from misuse.

How do I use SSPR if I have forgotten my password?

Simply follow the short instructional video found on this page.

Ready to use Self Service Password Reset? Click on the link below. If you need further assistance view the video and instructions that follow.

https://passwordreset.microsoftonline.com/

If you have forgotten your password you can reset it via self-service password reset. You must have registered for Self Service Password Reset before it can be used. Please follow the steps in the video or written steps below.

• Open the Self Service Password Reset tool by selecting the link below:
  https://passwordreset.microsoftonline.com/
• In the Email or Username field, enter your account name. This will be in the format that is used to log in to the ourpost dashboard.
• Enter the characters displayed in the captcha. Note, these are not case sensitive. Select “Next”
• Enter your mobile phone number. Select “Text”
• You will receive a six digit verification code to your mobile phone. Enter the code and select “Next”
• Choose “Approve a notification on my authenticator app” and select “Send Notification”
• On your mobile phone, Approve the notification from the Microsoft Authenticator App
• Enter a new password for your account. Enter it again in the “Confirm new password” field and select “Finish”
• Your password has now been reset and can be used to log in to your account.

As Principal Delivery Partner or Licensee/ Agent you will need to use Manage My Team to on-board, maintain and off-board your personnel/ subcontractors.

It is critical that you use this tool as other business applications rely on the data that is captured in Manage My Team. Additionally, by capturing basic data about your personnel/ subcontractors they will also receive OurPost account details so that they can access to tools that are relevant to them on their own device.

Visit the Self-Help Portal for more information, videos and instructions.