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Use Parcel Collect instead of your home address

If you have a free MyPost account, you can choose Parcel Collect for your parcel deliveries. Just choose the closest Post Office and collect your parcel when it suits, within 10 business days.

Benefits of Parcel Collect

  • 4,000+ Post Offices in handy locations nationwide
  • Email and SMS notifications when your parcel is ready for collection
  • Extended opening hours at participating Post Offices to make pick up easier
  • Keep your home address and online shopping deliveries private

Collect your parcel with Parcel Collect

  • 1. Get a MyPost account

    Sign up for a free MyPost account with proof of identity.

    You’ll receive a 10-digit Australia Post Customer Number (APCN).

  • 2. Choose a Post Office

    In MyPost, choose a Post Office and select 'Parcel Collect' as the location type.

    Choose a location from the list and click 'Use for deliveries'.

  • 3. Shop online

    Enter your chosen Parcel Collect address at the checkout. This is a personalised address with your APCN.

    If you prefer checking out with PayPal, add your chosen Parcel Collect address to your account settings.

  • 4. Collect your parcel

    You'll receive an SMS and email when your parcel arrives at your chosen Parcel Collect location.

    If you have the Auspost app, you'll also receive an app notification.

    You'll need your app, SMS or email notification, and ID to collect over the counter.

Track parcels with the AusPost app

Get legitimate notifications, and easily track and manage your parcels.

Download the app

Frequently asked questions

View more FAQs

1 Terms and conditions apply. Collection time limits apply. Items must be lodged with Australia Post to be delivered to a Post Office. Trading hours may vary. You have 10 business days to collect your parcel once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.