Lost or late items

Most late parcels arrive within 5 business days of their expected delivery date. If your delivery is taking longer than expected, check this list before submitting an enquiry. If you have a MyPost account or the AusPost app you can easily check for notifications and updates about your delivery.

• Tracking
  Track your item to get the latest delivery information as it may be on its way.
• Card or notification received
  Your item may have been delivered to the Post Office. Check if a notification card is in your letterbox or under your door, or if you’ve received an email or SMS notification.
• Someone accepted on your behalf
  Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.
• Delivered to a safe place
  Check if your item has been left in a safe place. This could be under or behind something, or in your mailbox.
• Address details
  Check the address details with the sender as they may have entered your address incorrectly.
• Service disruptions
  If you’re sending or waiting on an item from overseas, you can check international updates. You can check domestic updates for items being sent or received within Australia.

Business customers

Log in to the Business Support Portal to access priority support, track items and manage your enquiries 24/7.

Personal customers

If your enquiry is about the delivery of essential medication, please contact us immediately.

For all other deliveries, submit an enquiry if your:

• Domestic item hasn't arrived within 10 business days of the expected delivery date.
• International Courier or International Express item hasn’t arrived within 1 business day of the estimated delivery time.
• International Standard item hasn't arrived within 10 business days of the estimated delivery time.
• International Economy or Airmail item hasn't arrived within 3 months of posting.
• International Post Registered item hasn't arrived within 25 business days of posting.

You must have a free MyPost account and a tracking number to submit an enquiry with our missing or lost item form.

To investigate the delivery of your item, we may contact:

• The sender
• Customs and quarantine (for international items)
• The overseas mail authority (for international items)
• The delivery centre that prepared your item for delivery
• Lost property at our mail redistribution centre
• The delivery driver
• Your local Post Office or your work mailroom (depending on the location your item was addressed to)

We’ll update you throughout the investigation. If your item is delivered, we’ll automatically close your case (you don’t need to do anything).