1. Pack your item
Use a prepaid satchel2, or pay for postage online with a free MyPost account. Once paid, you can print out a postage label and attach it to your parcel.
It’s easy to send with a Parcel Locker
To send or return your eligible1 parcel with a free 24/7 Parcel Locker, you’ll need your labelled parcel and mobile phone. If you’re returning an item and your retailer has provided you with a prepaid return label, remove any previous labels and attach your return label.
You’ll receive a verification code which will enable you to open a locker door so you can lodge your item.
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2. Get code
Follow the prompts on the screen, select ‘drop off’ and enter your mobile number to receive a verification code.
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3. Open locker
Enter the verification code sent to your mobile phone into the locker screen, scan your labelled parcel, and place your eligible parcel securely in the Parcel Locker.
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4. Start tracking
Once you’ve dropped your item in a Parcel Locker you’ll get an email with tracking details.3
Benefits of a Parcel Locker
Free to use when sending and receiving parcels within Australia Post4
Accessible 24/75 so you can send eligible prepaid parcels outside of business hours
100+ lockers available in convenient locations nationwide near Post Offices, supermarkets and train stations
Ideal for returning online shopping parcels
A safe and secure method of sending and receiving parcels
Ideal for parcels up to 16kg and no larger than 35 x 44 x 61cm
With a free MyPost account, you can pick up a parcel, collect a missed delivery, or send or return a parcel, anytime, using a free, 24/7 Parcel Locker. 1100+ lockers available in convenient locations nationwide.
Find a 24/7 Parcel Locker
Search for nearby Post Offices and street posting boxes, or specific services.
"I use my Parcel Locker when I have to return any online shopping. It lets me jump the queue at the Post Office and also gives me the flexibility to send stuff on my terms.” – Benjamin
Frequently asked questions
1 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel, or a box or satchel with a postage label. Parcels must be under 16kg and no larger than 39 x 36 x 64cm in size. Letters and standard mail are not accepted. Note that the Express Post guarantee does not apply to parcels sent using a Parcel Locker. Please refer to the full terms and conditions for further details.
2 All prepaid parcels fit into a Parcel Locker except for Mailing Box Bx20 and Bx23, which need to be lodged over the counter at a Post Office.
3 Track events will vary depending on how your item is lodged and delivered. For details visit Using our tracking service.
4 Terms and conditions apply. Collection time limits apply. Items must be lodged with Australia Post to be delivered into the Parcel Locker. You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, or 10 business days to collect once it has arrived at a Parcel Collect (Post Office) location. Parcel Lockers accept parcels up to 16kg and no larger than 39 x 36 x 64cm in size. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.
5 Parcel Locker sending may be unavailable if all Parcel Lockers are full (which may occur during peak times). Please refer to the full terms and conditions for further details.