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How it works

Mail hold ensures your letters and parcels are securely stored by Australia Post. When your service ends, your mail is delivered as addressed on the next business day or as soon as possible.

  • Choose a timeframe from 1 week to 12 months for your letters and parcels to be held.
  • Include up to 6 names on your application (e.g. people you live with, your legal name before marriage, chosen English name or alias).
  • Extend, alter or cancel your existing service.
  • Apply for concession service if you have a valid concession card.

  • Personal

    • From $29.20.1
    • For letters and parcels addressed to your home.
    Apply

  • Concession

    • From $17.50.1
    • Ideal if you have a valid concession card, or you’re listed on someone else’s card.2
    Download form (PDF 3.5MB)

Personal mail hold

Apply for a period of 1 week to 12 months online or at the Post Office.

You’ll need to provide proof of identity when you apply.

ApplicantFirst weekAdditional weeks
Personal

 

$29.20

 

$6.80

Concession mail hold

If you have a valid concession card, or you’re listed as a dependant on someone else’s card, you may be eligible for a reduced rate.2

You must apply in-person at the Post Office and provide proof of identity and your concession card.

ApplicantFirst weekAdditional weeks
Concession

 

$17.50

 

$4.00

Home office mail redirection

If you operate a home business, trust or Self-Managed Super Fund (SMSF) from home, you may be eligible for a reduced fee on your mail hold service.

Apply at a Post Office with proof of identity

ApplicantFlat monthly fee
Home office

 

$75

Are you a business customer?

View our business mail hold services

<FAQs/>

Read the mail redirection and mail hold terms and conditions and how we're protecting your privacy.

1 Price is for 1 week at the relevant rate.

2 If the application form is for multiple persons at the same address, a valid concession card must be produced for each individual to gain a concession for the service.

3 Price is per month at the relevant rate.

4 Apply for Home office at the Post Office.