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Options	Ways to get in touch	When to expect acknowledgement
Online form	Please choose one of the forms below to provide feedback or make a complaint about a specific issue. Late or missing item Delivery issue Other products and services Mail redirection and hold Compliments	On submission
Chat	Help and Support Chat	On submission
Phone	In Australia: 13 76 78 (13POST) Overseas: +61 3 8340 7239 Business: 13 11 18 To make calling easier, you might like to: Get in touch in your own language using Translating and Interpreting Service (TIS) Use the National Relay Service for assistance if you're deaf or have a hearing or speech impairment. To find out the accessibility standards we adhere to please visit our accessibility page.	On submission
In-store	You can speak with someone from our team at any Post Office across Australia to help you lodge a complaint. Use our Post Office locator tool to find one that’s close to you.	Can aid with lodging a complaint
Letter	Australia Post Customer Sales and Service GPO Box 9911 MELBOURNE VIC 3001	Regular letter delivery times 3-7 Business days